FAQ
Welcome to the FAQ for our online business that offers coffee from Ecuador and Guayusa from Amazonas Rainforest, Ecuador. We are based in Berlin and are excited to share our products with you. Here are some common questions we receive about our business and our products.If you have any additional questions, please don not hesitate to contact us.
Collapsible content
Can I visit your coffee shop in Berlin to taste the coffee?
We don't have a physical coffee shop in Berlin at the moment. However, we participate in local events and pop-up markets where you can taste our coffee. Additionally, you can conveniently order our coffee online to experience the flavors of Ecuador from the comfort of your home.
Where do you source your coffee and guayusa from?
We source our coffee from small farms in the Andes region of Ecuador. Our guayusa is sourced directly from indigenous communities in the Amazonas Rainforest Ecuador. We prioritize ethical sourcing practices and fair trade partnerships to ensure that our products are sustainably produced and benefit local communities.
Do you offer any decaf options?
At this time, we do not offer decaf coffee or guayusa. However, we do offer a variety of roasts and blends to suit different taste preferences.
What brewing methods do you recommend for your coffee and guayusa?
We recommend using a French press or pour-over method for our coffee, as these methods allow for maximum extraction of flavor and aroma. For our guayusa, we recommend using a traditional gourd and bombilla to steep the leaves in hot water.
What makes your coffee and guayusa unique?
Our coffee is grown at high altitudes in nutrient-rich soil, resulting in a unique and bold flavor profile. We roast our coffee in small batches to ensure maximum freshness and flavor. Our guayusa is a natural stimulant that is rich in antioxidants and provides a smooth, sustained energy boost without the jitters or crash of coffee.
What makes Ecuadorian coffee unique?
Ecuadorian coffee is renowned for its exceptional quality and distinctive flavor profiles. Grown in diverse microclimates, the coffee beans showcase a delightful balance of sweetness, acidity, and rich aromas, with hints of chocolate, fruit, and floral notes.
How do you ensure the freshness of your coffee beans?
We take freshness seriously. Our coffee beans are sourced directly from Ecuadorian farms and carefully roasted in small batches in Berlin to ensure optimal freshness. We prioritize quality control at every stage to deliver the freshest and most flavorful coffee to your doorstep.
Are your coffee beans sustainably sourced?
Absolutely! We are committed to ethical and sustainable practices. Our coffee is sourced from farmers who prioritize environmental stewardship, fair trade principles, and support for local communities. By choosing our coffee, you contribute to a sustainable and responsible coffee supply chain.
Can you recommend a coffee for someone who enjoys a specific flavor profile?
Yes, we offer a range of coffee varieties to suit different preferences. Whether you prefer a bold and robust flavor, a smooth and mellow cup, or a vibrant and fruity profile, our knowledgeable team can help you find the perfect coffee to satisfy your taste buds.
How can I brew your coffee to get the best flavor?
Brewing methods can greatly impact the flavor of coffee. We provide brewing guides and recommendations for each coffee variety on our website, helping you achieve the best possible flavor based on your preferred brewing method, whether it's pour-over, espresso, French press, or others.
What is your shipping policy?
We offer free shipping on all orders within Germany. For international orders, shipping costs will vary depending on the destination. We strive to process and ship orders within 1-2 business days.
Do you offer subscriptions or discounts for regular customers?
Absolutely! We offer subscription plans tailored to your preferences, ensuring a seamless coffee experience delivered to your doorstep on a regular basis. Additionally, we have loyalty programs and occasional discounts to show appreciation to our valued customers.
Can I gift iGUANA products to someone?
Absolutely! Our coffee makes a wonderful gift for coffee enthusiasts. We offer gift options, including customizable packages and gift cards, allowing you to share the joy of Ecuadorian coffee with your loved ones.
We hope this FAQ section has provided you with helpful insights about our Ecuadorian coffee business based in Berlin. We are passionate about sharing the flavours and stories of Ecuadorian coffee with you.
Your coffee purchase goes beyond just enjoying a delicious cup. It becomes an act of kindness and support, helping us make a positive impact on the lives of children. Thank you for being a part of our mission to create a better future for children through coffee.